We understand how important product satisfaction is to every customer. To ensure you have a pleasant shopping experience, we offer the following return/exchange policy:

  • Non-returnable items:
    For hygiene and safety reasons, opened products (including packaging, protective films, etc.) are not eligible for return, unless there are quality issues.
    • Unopened/unused products: You can request a return within 14 days of receiving the product, as long as the product remains in its original packaging and has not been used.
    • Damaged or defective items: If you receive a product that is defective, damaged, or missing parts, you may request a return within 14 days of receiving the product, and we will offer a full refund or replacement.
    • Return shipping fees: If the return is due to quality issues, we will cover the return shipping costs; if the return is due to customer preference, the shipping costs will be borne by the customer.
  • Return/Exchange Process:
    1. Please contact our customer service team with your order number and a detailed description of the issue.
    2. We will provide you with the return address and further instructions.
    3. Once the product is returned, we will process the refund or replacement within 3-5 business days.
  • Refund Method: Refunds will be issued to your original payment method (if paid via PayPal, the refund will be returned to your PayPal account). Processing time is typically 5-7 business days, though it may vary depending on the payment method.